Refund policy

Returns Policy

At ByJessy, we strive to ensure you love your tanning products. However, if you need to return an item, please review our policy below:

• Hygiene & Safety: Due to the nature of our products, we do not accept returns on any opened or used items.
• Skin Testing: If you have sensitive skin or concerns about allergies, we offer a FREE skin test at our salon before purchasing.
• Return Window: Unopened and unused products may be requested within 14 days after the date your order arrives at the returned delivery address.
• Return Condition: Items must be returned in their original packaging, unused, and in resalable condition.
• Return Process: To initiate a return, please contact our customer support team with your order details. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

By placing an order with ByJessy, you agree to our returns policy. If you have any questions, please get in touch with our team.